Communication Tech Services

Unified Communications Solution (UCS) is a powerful multimedia collaboration and productivity enhancing tool designed for the small to large enterprises. Its single server architecture helps SMB's start experiencing the next generation communications solution without investing in enterprise level equipment. The rich features, capability and the ability to integrate 3rd party solutions are well-suited for large enterprises' UC environment.

Presence enabling improved responsiveness and enhanced productivity

• Real-time presence information displaying user status at a glance
• Selecting the best communication method based on the user presence information; via voice, E-mail, Instant Messaging or Video
• Easily search a central company database as well as local databases

Easy to configure audio and video conference

• Even easier traditional conferences by using virtual conference rooms. conference group calls or simple ad-hoc conferences
• Multi-party video conferencing among up tp 6 users
• Simple video conferencing without complicated configuration, set up codec or expensive custom hardware

Information sharing

• Private presentations using integrated Desktop and Application Sharing
• Web push and file sharing during a conference

Single server solution

• Each component is integrated and controlled by a central management tool (OMS)
• Flexible licensing based on the number of concurrent users
• Supporting up to 2,000 concurrent logins and 6,000 registered users per server

Business purpose UC solution

• Secure instant messaging unlike public messaging ser vice
• Logs and details of client activity
• Remote system monitoring and feature usage statistics for efficient resource management
• Microsoft Outlook Contact and Schedule synchronization

Simple and intuitive user interface

• Enriching the user communications experience via the intuitive and consistent UI
• Click to call from any selectable number on the office-ware and web site

Mobile UC enabled

• UCS mobile client for Android smart phone
• Presence of maximum 200 users for phone, IM and video status
• SMS, Leave a note, recent logs, various call features
• 1:1 video call

Soft clients turn your PC, laptop or mobile phone into a complete IP terminal with many additional features. These are ideal for users who communicate frequently, manage multiple calls, set up ad-hoc conferencing, and need to be highly available. The solutions provide users with anytime, anywhere access to unified communications capabilities including voice calling, audio conferencing, corporate directories, and communications logs.

Phontage

Phontage is a multi-media communications tool that integrates the extensive iPECS voice communications capabilities with communications aware applications on your PC, PDA or Symbian Smartphone. The Phontage user friendly interface enriches your communications experience and eases access to contact databases.

Powerful communications tool

• All the features of an IP multi-button desk phone
• Link to the users desk phone with simultaneous ring
• Phone book, Call log, Scheduled dial, SMS, Video calling and Application sharing features

Simple personal contact management

• Personal phone book with links to the users' PIM (Personal Information Manager) such as Microsoft Outlook, GoldMine, and ACT!
• Synchronizing the DB with Outlook contacts and scheduler for simple data management

Variety of client types

• Available in several versions; Basic, Deluxe and PDA
• Basic: powerful tool for users with intense communications needs
• Deluxe: users who need one-on-one multimedia collaboration
• PDA: per fect multi-tasking mobile communicator

iPECS Communicator

iPECS Communicator is a software application resident on mobile smart phones running Android and iPhone operating systems. iPECS Communicator is a SIP based softphone for users who need to keep seamless communications with one number either using a mobile or office phone. Basic call features including dial, pick up, hold, transfer and other features such as Short Message Service (SMS), call log, phone book are supported.

Ericsson-LG provides PC-based software attendant consoles that integrate telephony with external call data and workforce information. The applications simplify call handling and meet evolving communications requirements. As the operator consoles for Ericsson-LG's communications systems, ez-Attendant and iPECS Attendant give highly efficient telephony connections for attendants, receptionists and secretaries. They allow operators to quickly and easily provide communications and presence information for any telephony connection request.

iPECS Attendant

iPECS Attendant is the IP attendant console that extends the features of ez-Attendant features with soft phone function, hotel features and an improved user interface. Based on the iPECS Platforms that integrated with iPECS Attendant, the supported features are various.

Embedded softphone functions

• Operating without the need for an external phone
• High quality voice communications using a PC

Easy to use interface

• Easier and more inmtuitive design and display icons
• Flexible display options

Various productivity enhancement features*

• Call Recording from the application
• Video call
• Call statistics for each operator
• Recent call history display

Hospitality features

• Check in/out, wake up call, room status, room cut off, etc.
• iPECS Attendant Hotel for basic PMS functionality with iPECS-LIK
  • Check-out billing service, Custom billing format
  • System Information update in real-time (PMS DB sync)
  • DND service, message service
  • Room class (COS) setting, room change

* Only applied to iPECS-LIK

ez-Attendant

ez-Attendant works in conjunction with the Attendant's IP phone providing enhanced attendant features and efficiency.

Easy to use attendant and flexible call handling

• Mouse point and click or programmable hot keys to select features
• Real time presence showing the status of users
• Drag and drop the call from the queue to another station for handling

Directory management

• Local and corporate contact database integration for quick access
• Compatible with Outlook, Excel, ACT! and GoldMine

iPECS Unified Messaging Solution (UMS) is a tool that helps business become more dynamic and efficient. Users are able to access all messages from their E-mail to help them manage their time and prioritize message handling.

Powerful Unified Messaging and more

• Unified messages for voice, E-mail and fax
• Easy to manage and access: via phone or E-mail clients
• Accessible from any remote phone
• Text to speech

Powerful Auto attendant and voice mail

• Flexible scenario management: Maximum 25 vocal menu levels, multi-language company greeting options
• Easy to edit using web administration interface
• Easy to handle personal greetings
• Fax-on-demand service, company directory look up

Desktop call control

• Simple incoming call handling, call pop-up with caller ID
• CID-based call screening

Ericsson-LG offers a contact center suite designed for small and medium business. iPECS CCS (Contact Center Suite) is a multi-channel IP contact center solutions package best integrated with iPECS Platforms. iPECS CCS consists of ACD, CTI and Reporting modules as part of the basic package and many optional value added function modules.

Best suite for small & medium-sized contact center

• Cost effective bundles for basic contact center with iPECS Platforms
• Flexible add-on and optional modules for additional functionalities
• Easy installation and operation with intuitive and simple functions
• Built-in CRM interface for major CRM Solutions

Benifits of all software solution

• Software based media processing through SIP
• No PSTN media interface card

Next generation single multi-media solution

• E-mail, Voice Mail, Fax, Web chat support
• Social media interface - Twitter, Facebook
• Multi-Media Outbound Tele-marketing

Web based reporting tool

• Real-time monitoring and historical reports on a range of call accounting, billing, call analysis, etc.
• Integrating with Voice Recording or CRM/Database in the contact center to show comprehensive reports
• Business intelligent Dash Board

iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.

All-in-one cost effective solution

• Single server solution
• Low total cost of ownership

Feature rich solution

• Basic monitoring and statistics reporting functions
• Powerful vaslue added features including voice packet encryption, local survivability, remote maintenance, and fault alarms

Flexible deployment like other iPECS solutions

• Recording, monitoring and saving conversations of remote branch, home office and road warriors either in a central server or local server based on the user demands
• Up to 10 iPECS call servers can be registered with an IPCR server
• Up to 10 IPCR servers per iPECS-LIK server